At Crazy Cuddles and Pals, we are dedicated to providing you with high-quality quilts and stuffed animals that you and your loved ones will cherish. Your satisfaction is important to us, and we want to make sure you have a clear understanding of our return policy. Please read this policy carefully before making a purchase on our website.

1. Eligibility for Returns

We accept returns under the following circumstances:

a. Defective or Damaged Products: If you receive a product that is defective or arrives damaged, please contact us within 7 days of receiving your order. We will assess the issue and work to provide a satisfactory solution, which may include a replacement or a refund.

b. Incorrect Product: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent to you, or provide a refund if the correct item is unavailable.

2. Non-Eligible for Returns

We do not accept returns in the following cases:

a. Change of Mind: We do not offer refunds for returns based on a change of mind or a change in personal preferences. Please consider your purchase carefully before completing your order.

b. Products Processed for Shipping: Once your order has been processed for shipping, it cannot be canceled, and no refunds will be applicable. This includes cases where the product is en route to your delivery address.

3. Return Process

To initiate a return, please follow these steps:

a. Contact Us: Email us at [contact@crazycuddlesandpals.com] within 7 days of receiving your order, detailing the reason for the return and providing any relevant photos if the product is damaged.

b. Wait for Instructions: Our customer service team will guide you through the return process and provide you with instructions on how to return the product.

c. Return the Product: Return the product in its original packaging within the timeframe specified by our customer service team.

4. Refund Process

Upon receiving and inspecting the returned product, we will process your refund or replacement based on the eligibility criteria outlined in this policy. Refunds will be issued to the original payment method, and it may take a few business days for the funds to appear in your account.

5. Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to reach out to us. You can contact us at [contact@crazycuddlesandpals.com], and our friendly customer service team will be happy to assist you.

Please note that our return policy is subject to change, so we recommend checking this page before making a purchase if you have any doubts.

Thank you for shopping at Crazy Cuddles and Pals. We appreciate your business and look forward to providing you with the best products and services possible.

Sincerely,

Crazy Cuddles and Pals